Business divisions

Retail Distribution

Responsible for Branch Distribution (including Bancassurance and Mortgages), Telephone Distribution, e-Commerce, Abbey Business, Premium Banking and Specialist Distribution.

Intermediaries Distribution

Responsible for Abbey's sales through independent financial advisers.

Private Banking

Made up of two main units:

• James Hay - focusing on Self Invested Pension Plans and Wrap intermediary market
• Specialist Banking - Cater Allen Private Bank, Abbey International and Abbey Share-dealing

Retail Product and Marketing

Covers new and existing Abbey products and all marketing and advertising campaigns.

Finance and Markets

This division includes Santander Global Banking & Markets and Finance and provides treasury services.

Manufacturing

A division responsible for all information technology and operations activity including customer service centres.

Risk

The role of the Risk division is to make sure Abbey's board and senior management team have an adequate risk policy and control framework, and to report any material risk to the Risk Committee and the Board.

Central units

This division is made up of Internal Audit, Communications, Legal, Secretariat, Tax and Regulatory Affairs.

HR

The HR division is responsible for the delivery of all HR strategy and personnel support.