About Abbey
Site help & Accessibility
At Santander, we’re committed to making sure everyone has access to our websites. We design them with these accessibility guidelines in mind:
- We make sure that navigation throughout the site works in a consistent way.
- We use a standard web font to make it easy for all to read. In most cases, the size of the font can be adjusted according to the users’ needs, using standard browser and operating system options. (Note Headings are not in aerial, they are images)
- All the images are given ‘alt text’ alternatives except those which are only decorative; the tags for these are left blank.
- We never use colour as the only way to convey information.
Santander has developed its own accessibility guidelines, which take into account standards and accessibility best practice from a number of sources.
Adobe Acrobat is required to view and print PDF documents that appear on this website. To download this program for free, visit the Adobe website. To read PDF documents with a screen reader please link to the Access Adobe website which provides useful tools and resources.
If you have difficulty accessing the site or have any comments or feedback, please do not hesitate to get in touch. You can call us on 0845 600 4388 (Dial 44 161 951 6659 from abroad) 7.00am-11.00pm Mon-Sun
Help with changing your settings
Your browser already includes a number of ways to change the way our web pages are displayed. Here’s how to change settings using Internet Explorer:
Internet Explorer (IE5.x)
- To enlarge text
- To change text and background colour
- To change the size of the window
- Other options
- Other Browsers
Internet Explorer instructions
To permanently apply font and colour changes
- On the browser Tools menu select 'Internet Options'
- On the General tab, select 'Accessibility'
- Click on the three boxes to show ticks
- Click on 'OK'
- On the browser Tools menu select 'Internet Options'
- On the General tab, select 'Accessibility'
- Tick the 'Ignore font sizes specified on web pages' check box
- Click on 'OK'
- On the browser menu select 'view'
- Click 'text size'
- Choose the size of text
- On the browser Tools menu select 'Internet Options'
- On the General tab, select 'Colour'
- Deselect the 'Use Windows Colours' tick box
- Select the box next to 'Text' and choose a colour
- Click on 'OK'
- Select the box next to 'Background' and choose a colour
- Click on 'OK'
- On the browser Tools menu select 'Internet Options'
- On the Advanced tab, scroll down to the 'Multimedia' heading
- Deselect the graphics options 'animations', 'videos', 'pictures' and 'images' by clicking on the boxes to remove the ticks
- Click on 'Apply' then 'OK'
- On the browser View menu select 'Full screen' or press F11
- On the browser Tools menu select 'Internet Options'
- On the General tab, select 'Accessibility'
- Click on 'Select ignore colours specified on Web pages' (should contain a tick)
- Click 'OK'
- Select 'General' tab and click on 'Colours'
- Turn off the 'Use hover colours' tick box (should not contain a tick)
- Select 'Visited' and choose the colour that suits you best, Click OK
- Select 'Not Visited' and choose the colour that suits you best, Click OK
- Select 'OK' for 'Colours'
- Select 'OK' for 'Internet Options'
Other options such as removing animation are available:
- On the browser Tools menu select 'Internet Options'
- On the Advanced tab choose any of the options available to improve the visibility of the web pages.
There are options to change the way pages are displayed on other browsers. Please refer to your browser's help or information section for details. However, to make the most of the accessibility features on this site we recommend the use of Internet Explorer.
Technical help
Santander is constantly improving the quality of the service it provides over the Internet. From time to time this requires customers to upgrade to a suitable browser or amend PC or Mac settings in order to enjoy all the benefits and new services that Santander provides on the Internet. If you do not have one of the supported web browsers installed on your computer, click on one of the buttons below to download one.
If you have any technical problems downloading a browser, we recommend you contact either your Internet Service Provider, Netscape or Microsoft.
Screen Resolution
This site is best viewed at a resolution of 800x600 pixels. In order to change the screen resolution on a PC, go to START>SETTINGS>CONTROL PANEL>DISPLAY>SETTINGS and change the screen area to 800x600 pixels. On a Mac, go to APPLE MENU>CONTROL PANEL>MONITORS in order to change the screen resolution.
Colour
The site is best viewed at a colour-depth of greater than 256 colours (16bit). In order to change the screen colour settings on a PC, go to START>SETTINGS>CONTROL PANEL>DISPLAY>SETTINGS and change the colour palette so that it is greater than 16 bit. On a Mac, go to APPLE MENU> CONTROL PANEL>MONITORS to change the colour settings.