About Abbey
How We Do Business -
A Statement of Ethical Principles
Introduction
Behaving ethically, both through the actions of our employees and in the company’s decisions, is a must for Santander. Our continued success depends on earning and keeping the public’s trust, and on preserving our reputation in the eyes of those we deal with – including customers, employees, business partners and the broader community.
This document, which is approved by and has the full support of the Board, brings together a number of the company’s policy statements and principles, stating the commitments we make to our stakeholders to do business in an ethical way. It is not intended to be a complete list of policies and rules.
It is truly about how we do business. For Santander, ethics isn’t about what others say we should be doing, it is about our own values and principles, and how we put those values into practice – acting with integrity, communicating with honesty, treating customers fairly and delivering what we promise.
With our reputations to protect – as individuals and as a company – every Santander employee has a responsibility to behave ethically and to raise concerns through the appropriate channels if they become aware that these policies and principles are not being followed.
Lord Burns
Chairman