Supplier FAQs
1. My contract terms are different to the ones published
here?
These Terms and Conditions do not take precedence over any other
contractual arrangements between Santander and the Supplier.
2. How will my Purchase Orders be
dispatched?
Santander uses SAP, which means that Purchase Orders are normally
automatically generated and dispatched to you, the supplier, via
email.
3. What do I need to do to amend or change my contact
details?
If you need to amend or change any of your supplier details e.g.
VAT number, address, Bank details, PO dispatch e-mail address.
Please contact the Supplier Administration Team by email: suppadmin@santander.co.uk
4. Who do I contact if I have any
queries?
If you have any contractual questions please contact your normal
Procurement contact. Should you have any other queries please
contact the Supplier Administration Team on: suppadmin@santander.co.uk
5. Where do I send invoices?
Please send invoices by post to:
Box: Santander 7700, 11 Caxton Hill, Hertford, Herts, SG13
7NE
Or by email to: santanderuk@webflo.co.uk.
You must make sure the invoice states i) the full name of the Santander contact who has ordered the goods, ii) the Santander legal entity and iii) the PO (where provided).
6. What if I have a query regarding the status of my
invoice?
For any invoice related queries please contact the Procure To Pay
Team by emailing P2P.support@santander.co.uk